Here we will outline how fixed wireless broadband interacts with end-user equipment:

When we install broadband access to your home or business there are a few different components that when "glued" together make it all work.

There is the antenna. The type of antenna used is determined by numerous factors among some are:

• Indoor or outdoor installation
• Distance from our POP (point of presence)
• Frequency band we selected for your installation and in operation in your area

Then, there is the radio or CPE (customer premises equipment):

• Indoor or outdoor installation dictates type of enclosure
• Includes a "power injector" which connects to the AC outlet as well as ethernet cable to the radio and ethernet cable to your router. This power injector adds DC power to run the radio by using unused wires in the CAT5 ethernet cabling. This is a little box that usually has a green LED, one connector for AC power and two RJ45 ethernet connectors. It is very important that the proper cables go to the proper connectors. The cable from the radio MUST plug into the connector that says POE+DATA (or something similar) and the cable from your router MUST plug into the connector that says DATA (or something similar). Your installer will make sure these are set correctly.

Can anything interfere with my fixed wireless broadband connection? The answer is yes. The majority of Wireless Internet Service Providers (WISPs) utilize unlicensed radio spectrum that the FCC (Federal Communications Commission) has set aside for  many different uses. All unlicensed users must coexist and accept interference from each other and also from licensed services that utilize this spectrum. Please feel free to ask one of our technical support engineers or your installer if you have any questions or concerns.

I live in a restricted area with homeowner's covenants, will this preclude me from getting broadband access? The answer is no. Depending on your location, the distance to our POP, the frequency band utilized on that particular POP and whether there is a lot of foliage around we might be able to do an inside installation. If we decide we must do an outside installation, do not fear. The FCC has granted a limited preemption that will allow us to install an antenna outside. The FCC has ultimate authority over radio communications in the United States. Please click on the following link for more information on the FCC preemption http://www.fcc.gov/cgb/consumerfacts/consumerdish.html.